This policy describes Blackstone Travel’s practices regarding personally identifiable information and data (“personal information”). This policy applies to our websites, applications, email and text messages, and social media accounts (the “Platforms”). When you use the Platforms, you agree to the terms in this policy.
The categories of Personal Information we collect
When you visit the Platforms, we may collect information from you. Some of it may be personal information. This information can include search history, IP address, screen resolution, browser used, operating system and settings, access times and referring URL. If you are using a mobile device, we may also collect data that identifies your device, your settings and your location.
If you book a travel product via the Platforms, we may need additional information from you. This information can include your name (and traveler’s if different) name, age, birthday, gender, passport number, email address, telephone number, credit card information, billing address, itinerary and frequent flyer details. You can also choose to store personal information in your user account for future bookings. If you choose to register, we will collect your email address, password and other preference information you provide us. If you choose a third-party service, like Facebook Login, to register or login, you are permitting us to use and store that information related to the account.
If you make a booking on Blackstone Travel or within our mobile website, we may automatically create a “Trips” account for you, which will give you access to our “Trips” service, where we will collect your travel information to create and maintain your travel itineraries. This can include the personal information that may be included in the confirmation emails you give us access to. When you give us personal information, you are telling us that the information is true, accurate, complete and current. You are also telling us that you have the authorization to provide it to us.
How we collect your Personal Information
We collect your personal information directly from you.
For example, when you provide us your personal information when you register or book travel.
We collect your personal information from third parties. This can include when you log in using a third party platform, such as Facebook. In addition, we also integrate third party software (i.e. Google’s Invisible CAPTCHA) that collects information about users for security reasons.
Platform features may make use of your device attributes and settings that will allow us to determine your physical location.
Such technologies may include IP address mapping, WiFi, GPS signals, cell tower positioning or other technologies. We use this information to enhance and personalize your experience and provide you with offers and services that may be of interest to you.
We also provide you the best currency that matches your location. Blackstone Travel does not have control over your device settings, but we do recommend enabling location services on your device so you can take advantage of the location based features and functionality offered.
Why we use your Personal Information To provide you with the best service and improve our Platforms and services, to better understand the users of our Platforms and services, to protect our property and to prevent damage to them. To process your bookings and store your itinerary information where applicable.
To contact you, including as follows:
- » To send booking confirmations;
- » To send alerts and notifications you have subscribed to, including to your mobile device;
- » To solicit reviews;
- » To update you regarding itineraries processed by our Trips service;
- » To get in touch if you contact Blackstone Travel customer service;
- » To send you information servicing and administrative emails;
- » To send you marketing emails from a Blackstone Travel address regarding our services or those of our partners, if you have opted-in to receive emails from us or have transacted with us, and as permitted by law.
You can manage your communication preferences right from the footer of the email you want to opt-out.
Marketing email has an opt-out URL and you can unsubscribe from such communication at any time. You cannot unsubscribe from servicing emails and administrative messages that are considered part of your account membership, unless you cancel your membership.
How we share your Personal Information
We may share your personal information with our corporate affiliates and with third parties for our legitimate business purposes as permitted by law. For example, we may share your personal information with suppliers who perform services on our behalf and have agreed in writing to protect and not further disclose your information.
If you book through the Platforms, we may share your personal information with the payment service providers and the travel vendors you have booked with. This can include online travel agencies, hotels, airlines, car rental companies, and travel insurance providers. These third parties will process your personal information as data controllers in accordance with their own privacy policies.
We may also share your information as otherwise described to you at the time of collection. For example, if you provide information to enter a sweepstakes, we may share your information with the promotional partners.
If Blackstone Travel itself (or part of its business) is sold or otherwise changes control, owners would have access to your personal information for the uses set out herein.
If you use or have itineraries as part of our Trips Service, you can send or grant access to your itinerary to anyone you choose. Your itinerary may contain enough details (for example, booking reference codes) to allow the recipient to cancel or modify your booking, perform a check-in, etc. You should only share your itinerary with people you trust. If you choose to display your itinerary on publicly-viewable web pages (Facebook, for instance), that information may be collected and used by others.
We may disclose personal information if required by law, for example to law enforcement or other authorities. This includes court orders, subpoenas and orders arising from legal processes, and administrative or criminal investigations. We may also disclose your personal information if the disclosure is necessary for the prevention, detection or prosecution of criminal acts or to prevent other damage, or in response to a legal action or to enforce our rights and claims.
How we store and protect your Personal Information
Our servers and data centers are located in the West Europe and are provided by Google Cloud Platform. By providing us personal information, you agree that your personal information may be transferred to and stored in these servers.
Cookies and tracking tools
To learn more, including how we respond to “Do not track” signals click here.
Blackstone Travel does not knowingly collect personal information from minors. If we become aware that a minor is attempting to submit personal information, we will remove this information from our records. If you are the parent/legal guardian of a minor who has given us personal information, please contact us so we can delete it.
Accessing and rectifying your
Personal Information You can manage your account settings in the “My Account” page on Blackstone Travel Website.
You are entitled at any time to obtain information about all your personal information that we store, in accordance with applicable law and without any fee. However, in exceptional cases we ask you to pay reasonable fee before we provide the information if permitted by applicable law. We may request proof of your identity before providing this information. We may not be able to allow you to access certain personal information in some cases. For example if your personal information is connected with personal information of other persons, or for legal reasons. In such cases we will provide you with an explanation why you cannot obtain this information. You can also withdraw your consent to the use of your personal information at any time by contacting us at the address below.
You can demand deletion or rectification of your personal information, however, statutory provisions, especially those affecting Blackstone Travel’s accounting, processing of claims, and mandatory data retention, may prohibit deletion or anonymization.
To exercise your rights, or if you have questions about our privacy practices or need assistance with exercising or understanding your privacy choices, please contact our team at [email protected].
Cookies and other tracking tools
Blackstone Travel uses tracking tools such as cookies
We (or our suppliers) use several common tracking tools. We use these tools to collect usage and demographic information about you over time and across different Web sites when you use our Platforms. We also have third parties (e.g. advertisers) that collect personal information this way. Tools we use may include browser cookies. Your browser will store these cookies on your computer in a small file.
We and our advertising partners may also use web beacons (single pixel GIF images). These web beacons are placed in the code of a Web page or an email newsletter. When you access a partner site within our mobile applications, we may track your activity on that site. By using the Platforms, you give us your free, unambiguous and informed consent to the use of any of the cookies and tracking tools mentioned in this policy.
Blackstone Travel uses tracking tools for following purposes
- (i) To track new visitors to the Platforms.
- (ii) To help us recognize your browser as a previous visitor. This includes saving and remembering any preferences that may have been set while your browser was visiting the Platforms, such as language.
- (iii) To store your username and password(encrypted) if you are registered with us.
- (iv) To work with online advertising companies to display targeted advertising on our Platforms and third party platforms that you visit. This targeting may be based on information you submit on our Platforms or third party platforms. This targeting may also be based on your activities or behaviors on our Platforms or those of third parties. We may also obtain information about your browsing history from our business partners.
- (v) To track when you book on partner websites.
- (vi) To help improve our website offering and for capacity planning purposes. We or our third party service providers may set analytics cookies. These allow us to gather aggregated or segmented information about the types of visitors that access our Platforms and the pages and advertisements that they view. In order to better understand your use of our Platforms, we or our third party service providers may collect information on such use, including pages visited, links clicked and mouse movements. We do not use this information to personally identify you.
How you can control tracking tools and opt-out of online behavioral advertising
Your browser may give you the ability to control cookies. How to do this varies from browser to browser. You should view the Help menu on the browser you use for further information.
We may also use Google Analytics to collect demographic and interest data about you (such as age, gender, and interests), including through Google Analytics Demographics and Interest Reporting. You can find out more about Google Analytics and how to opt-out by going here.
How Blackstone Travel responds to “Do Not Track” signals
Some browsers have a “Do Not Track” feature that lets you tell websites that you do not want to have your online activities tracked. These features are not yet uniform, so we are not currently set up to respond to those signals. If you have any questions on our use of tracking tools, please use the feedback form.